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Sara_Thomas

User
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Posts: 1
Reply with quote  #1 

Can I edit the old article in the knowledgebase?

Peter

Senior Service Support
Registered:
Posts: 50
Reply with quote  #2 

Hello Sara,

You can add the new articles and manage the old articles. Click Add, to add a new article. Enter the details in the fields as per your requirements. Click the checkbox to make the article Visible To Client. You can also preview the article. Click Save to save the article. Click Transfer to automatically transfer the article to the selected user.

Thanks
Peter

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