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abelcooper

User
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Posts: 2
Reply with quote  #1 
Can we escalate the ticket to a group of users?
Ted

Senior Service Support
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Posts: 103
Reply with quote  #2 
Hi Abel,

Right now, it is escalated to a department and the Head of Department can assign it to any of the user.

We also have round robin implemented for assigning the ticket.    


Thanks
Ted
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