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marjorie_hain

User
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Posts: 12
Reply with quote  #1 
Can I submit the ticket on team member's behalf?
richard

Service Support
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Posts: 6
Reply with quote  #2 

Hi Marjorie,

Thank you for contacting us.

The Company Admin (Team manager)and Ticket Resolver have the option to submit ticket for themselves or on someone else’s behalf. Go to “Add Ticket” screen in Ticketing module. Select “Self”, if you want to submit a ticket for yourself. Select “On Behalf”, if you want to submit a ticket for other users. Fill the other mandatory details and click “Submit”.


Regards
Richard

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